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Dunn v. Shinseki

United States District Court, District of Colorado

May 22, 2015

GAYLE DUNN, Plaintiffs,
ERIC K. SHINSEKI, Secretary, Department of Veterans Affairs, Defendant.


R. Brooke Jackson United States District Judge

Defendant’s Motion to Dismiss for Lack of Jurisdiction under Fed.R.Civ.P. 12(b)(1) and for Summary Judgment under Rule 56(a) [ECF No. 33] is presently before the Court. For the reasons laid out below, the motion is granted.


The plaintiff, Gayle Dunn, is a former employee of the Department of Veteran Affairs (“the Agency”). ECF No. 33-1, Ex. A, Dunn Dep. Transcript, at 6:1–9. She began working for the Agency in 2004 as a pharmacy technician, and then in 2007 became a Customer Service Representative (“CSR”) in the call center. Id. at 6:1–18. In 2008, Ms. Dunn applied for a job as a pharmacy specialist, but was not selected for the position. Id. at 10:11–14. As a result of not being offered this position, she filed a lawsuit against the Agency in November of 2010 alleging that she was discriminated against on the basis of her race. Id. at 10:15–19, 11:15–19. The case was dismissed on summary judgment on May 31, 2012. Dunn v. Shinseki, No. 10-CV-02754-PAB-MEH, 2012 WL 1963591 (D. Colo. May 31, 2012).

During the time that she was prosecuting her lawsuit, Ms. Dunn was also struggling in her position at the call center. As a CSR, the plaintiff answered phone calls from veterans and their families and discussed VA benefits with them. ECF No. 34-7, Ex. H, Performance Appraisal 2011-2012. Her job performance was evaluated on a number of “elements, ” including a “Customer Services” quality metric that measured how courteous she was during calls and how accurate the information she provided to callers was. Id. at 1. This “Customer Services” metric, which was measured on a 100-point scale, was based on her performance during randomly selected calls that were monitored and scored by the Agency’s quality division. Id.; ECF No. 34-1, Ex. B, Ellen Stewart Dep. Transcript, at 16:2–8. To maintain a satisfactory score of 95, a CSR representative had to communicate with customers in a courteous and professional manner, provide accurate insurance information, and minimize dead air time. ECF No. 34-1, Ex. B, Ellen Stewart Dep. Transcript, at 17:4–12. A score below 95 was considered to be a failing score. Id. at 20:6–16; ECF No. 34-7, Ex. H, Performance Appraisal 2011-2012, at 1.

Ms. Dunn’s “Customer Services” score fell below 95 for the period from April 1, 2011 to June 30, 2011. ECF No. 34-8, Ex. I, PIP Memorandum September 1, 2011, at 1. According to a letter sent to Ms. Dunn informing her of her failing performance, her average accuracy score for that period was 94.67%. Id. at 4. The plaintiff was thus placed on a “Performance Improvement Plan, ” or “PIP, ” which required regularly meeting with a supervisor over a 90-day period beginning on September 1, 2011. Id. at 1, 3–4. The Agency determined that Ms. Dunn had successfully completed the PIP on November 17, 2011, noting that she had “demonstrated an acceptable level of performance” on the “Customer Services” metric. ECF No. 34-11, Ex. L, PIP Completion Letter November 17, 2011. In the letter notifying her that she was no longer on the PIP, however, the Agency made clear that “[her] performance in this critical element must be sustained at the successful level for a period of one year from the beginning of [the] PIP on August 16, 2011.”[1] Id. It went on to warn that should her performance fall below the “successful” level during the one-year period, she might be “reduced in grade, reassigned, or removed without being afforded an opportunity to improve.” Id.

Unfortunately for Ms. Dunn, her performance again dropped below the acceptable level in April and June of 2012, and her “90-day average” for April, May, and June of 2012 was 94.7%. ECF No. 34-12, Ex. M, Gayle Dunn Failing Scores Memorandum April Through June 2012. It was the Agency’s policy that if an employee who had been on a PIP failed to maintain the required score for the metric that was the subject of the PIP during the one-year probationary period, that employee “would not be placed on another PIP, or given another opportunity to improve . . . A CSR could not have two PIPs for the same critical element in a one-year period.” ECF No. 34-4, Ex. E, Declaration of Ellen Stewart, at ¶ 11. Because of the plaintiff’s failing score for the April, May, and June period, her supervisor, Ellen Stewart, submitted an evidence packet to Human Resources for Ms. Dunn’s termination. Id. at ¶ 16. The packet included memos about Ms. Dunn’s PIP and records of her critical elements scores. According to Ms. Stewart, the plaintiff’s earlier lawsuit was “not a factor whatsoever in [her] submitting the packet for [the plaintiff’s] termination. [She] relied exclusively on her failing job performance in that decision.” Id. at ¶ 17.

The Chief Operating Officer of the VA’s Denver office, Cynthia Kindred, was the deciding management official in Ms. Dunn’s termination. ECF No. 34-5, Ex. F, Declaration of Cynthia Kindred, at ¶ 9. Ms. Kindred received Ms. Dunn’s proposed termination evidence packet in mid-August of 2012 and began contemplating the plaintiff’s termination at that time. Id. at ¶ 10. After reviewing the file, she felt the termination was “justified” in light of Ms. Dunn’s failure to meet the score required for the “critical element” that had been the basis of her PIP. Id. at ¶¶ 11, 13. The plaintiff was informed of her potential termination on August 13, 2012 and then received a Notice of Termination on November 20, 2012. ECF No. 34-13, Ex. N, Notice of Proposed Termination August 13, 2012; ECF No. 34-15, Ex. P, Termination Notice November 30, 2012. Her termination became effective on December 7, 2012. Id.

Following her termination, Ms. Dunn contacted an EEO counselor on December 26, 2012 and submitted a formal EEO complaint on January 29, 2013. ECF No. 34-16, Ex. Q, EEO Complaint January 29, 2013. On May 1, 2013, after considering an objection by the plaintiff to a previous acceptance of claims letter, the Agency sent Ms. Dunn an acceptance of claims letter that described her claim as alleging that (1) her being placed on a PIP, (2) her being subjected to a one-year probationary period following the PIP, and (3) her termination were all instances of retaliation for her earlier lawsuit against the Agency. ECF No. 45-17, Ex. R, Partial Acceptance of Claims Letter May 1, 2013, at 2. The letter dismissed the claim to the extent it was based on the PIP and one-year probationary period because the plaintiff had not contacted an EEO counselor within 45 days of those events, as required by the applicable regulations. However, the Agency accepted the claim to the extent it was based on her termination.[2] Id. at 2–3. Several months later, on January 9, 2014, the Agency issued a Final Agency Decision that confirmed the dismissal of Plaintiff’s untimely claims and found that the plaintiff failed to prove that her termination was retaliatory. ECF No. 34-18, Ex. S, Final Agency Decision (Jan. 9, 2014), at 3, 13.

After receiving the Agency’s unfavorable decision, Ms. Dunn filed the present suit on February 10, 2014, again alleging that she was retaliated against for her prior lawsuit. ECF No. 1. The Agency now moves for dismissal in part under Rule 12(b)(1) and judgment as a matter of law.


A. Summary Judgment

Under Rule 56(a), the Court may grant summary judgment if “there is no genuine dispute as to any material fact and the movant is entitled to judgment as a matter of law.” Fed.R.Civ.P. 56(a). The moving party has the burden to show that there is an absence of evidence to support the nonmoving party’s case. Celotex Corp. v. Catrett, 477 U.S. 317, 325 (1986). The nonmoving party must “designate specific facts showing that there is a genuine issue for trial.” Id. at 324. A fact is material “if under the substantive law it is essential to the proper disposition of the claim.” Adler v. Wal-Mart Stores, Inc., 144 F.3d 664, 670 (10th Cir. 1998) (citing Anderson v. Liberty Lobby, Inc., 477 U.S. 242, 248 (1986)). A material fact is genuine if “the evidence is such that a reasonable jury could return a verdict for the nonmoving party.” Anderson, 477 U.S. at 248. The Court will ...

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